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Start by exploring our FAQ articles for instant answers to common questions.
For Refunds, cancellations and amendments click here for more information.
Accessibility Support
Please click here if you need assistance with Disability or Accessibility bookings.
Changing, Cancelling or Refunding a Booking
⚠️ Bookings cannot be amended — please cancel your existing booking and make a new reservation.
To cancel, simply use the ODEON App (available on iOS and Android):
- Go to My Profile in the ODEON App.
- Select Purchases, then choose your booking.
- Tap Refund → Refund Order.
💬 Chat with Odi
If you still need assistance, click the chat icon in the bottom-right corner of your screen.
Our virtual assistant, Odi, can help with a wide range of queries — from booking and membership details to troubleshooting and more.