How do I request a cancellation & refund?

If you have not been able to attend your booked performance, or if you need to change your performance/seats/time, you will need to request a refund. 

If you booked through an ODEON Account
 

If you booked through an ODEON Extras or myLIMITLESS account, you can refund your booking yourself by following these instructions. 

⚠️ Bookings cannot be amended — please cancel your existing booking and make a new reservation.

To cancel, simply use the ODEON App (available on iOS and Android):

• Go to My Profile in the ODEON App.
• Select Purchases, then choose your booking.
• Tap Refund → Refund Order.

If you cannot refund your booking due to being within two hours of the performance, don't worry, contact us by clicking here and our specialist advisers will take care of that for you.  




If you booked as a guest


If you booked as a guest, you wont be able to process a refund yourself.

However if you click on this link, our specialist advisors will be happy to take care of that for you. Don't worry if you are requesting a refund close to start time of your performance, we can still process a refund for you.