We work hard to deliver the best possible cinematic experience to every one of our guests, but sometime things can go wrong.
If your experience didn't meet your expectations, we would love the opportunity to put it right. There are several ways to contact us with your concerns but please be aware that sometimes we may ask you to summarise your request in writing if we need to investigate further.
To speak with our live chat team, click the button below to be connected to our specialist agents:
If you want to submit a request and communicate via email you can do so here.