In general, bookings are not refundable. However, if your plans have changed, you may be able to cancel your booking and receive a refund, provided your request is made at least 2 hours before your performance start time.
If you're a myLIMITLESS or ODEON Extra member and booked while logged into your account, you can cancel your booking yourself using the ODEON app up to 2 hours before the performance start time. This is our quickest and easiest option, allowing you to manage your booking without contacting Guest Services. The booking will be cancelled automatically and any refund issued. Please note that any booking fee paid at the time of purchase is non-refundable.
If you completed your booking using Guest Checkout, you'll need to contact Guest Services through Odi, our online chatbot. Requests must be submitted no later than 2 hours before the performance start time. Requests received after this deadline may be declined.
⚠️ Please note that any refund or cancellation request received after the performance start time will be declined. We are unable to process refunds for performances that have already started. ⚠️
To avoid disappointment, we recommend checking all booking details carefully before completing your purchase and contacting us as soon as possible if you need to make a change.
Key points to remember:
- myLIMITLESS and ODEON Extra members can self cancel via the ODEON app up to 2 hours before the performance start time.
- Self service cancellations will automatically cancel the booking and refund eligible charges.
- Booking fees are non refundable.
- Guests who checked out without signing in must contact Guest Services through Odi before the 2 hour deadline.
- If your request relates to a booking error, please provide your new booking reference number.
- Requests received after the performance has started will be declined.