If your account is on hold and there has been an issues collecting your latest payment, please follow the below steps to get your membership back up and running:
1. Sign in to your myODEON account.
2. Click on your profile (in the top right next to sign out on the website).
3. Click Payments Tab
4. Re-add your payment card (even if its the same card) or add a new payment card
5. A pop up will appear to accept and reactivate
6. Purchase Authentication - a code will be sent to your phone (this must be the correct phone number shown in the box - if this is not matching, contact your bank to update your contact phone number)
7. Enter the code to finish the process
If you wish to discuss your membership with an advisor please call our myLIMITLESS helpline on 0333 00 444 11 between the hours of 10am-5pm