If your account is on hold and there has been an issues collecting your latest payment, please follow the below steps to get your membership back up and running:
1. Sign in to your ODEON account.
2. Click on your profile (in the top right next to sign out on the website).
3. Click Payments Tab
4. Re-add your payment card (even if its the same card) or add a new payment card
5. A pop up will appear to accept and reactivate
6. Purchase Authentication - a code will be sent to your phone (this must be the correct phone number shown in the box - if this is not matching, contact your bank to update your contact phone number)
7. Enter the code to finish the process