ODEON Cinemas Help Centre home page
  1. ODEON Cinemas
  2. General

General

Staying Safe Together

  • Open/Closed Cinemas
  • Local Restrictions
  • Test & Trace (England/Wales)
  • Government Guidelines
  • Test and Protect (Scotland)
  • Safety Pledge
See all 9 articles

Limitless Membership

  • Can I change my Limitless direct debit bank account payment details?
  • Can I change my Limitless Direct Debit collection date?

myODEON Membership

Food & Drink

  • Can I take my own snacks and drinks into the cinema?
  • Where can I get the nutritional information on the products sold in your cinemas?

Tickets & Upgrades

  • What are cookies and why do you use them?
  • How do I make a complaint?
  • Are there any seats that have limited viewing of the screen at ODEON Metrocentre?

Vouchers, Gift Cards & Promotions

Showtimes & Opening Hours

  • Scottish Courts
  • Are the advanced screenings the full film?
  • How much time do the adverts and trailers take up?
  • Why are some films not shown at my local ODEON?
  • Are there any restrictions regarding the Midnight screenings?
  • Can I get a refund on my booking?
See all 7 articles

Special Screenings & Event Cinema

Accessibility

  • General accessibility statement - ODEON Cinemas
  • Guests on the autism spectrum or with sensory difficulties
  • Deaf and hard of hearing guests
  • Blind and partially sighted guests
  • Restricted Mobility Guests
  • Guests requiring assistance
See all 16 articles

Contact Us

  • How do I contact ODEON?
ODEON Cinemas