General

Staying Safe Together

• Reopening
• Coronavirus / COVID-19 and my Limitless membership
• Face Coverings
• We have separate bookings but we want to sit together.
• How will everyone be seated and leave the screen?
• What happens if someone needs the toilet?

Limitless Membership

myODEON Membership

Food & Drink

• Can I take my own snacks and drinks into the cinema?
• Where can I get the nutritional information on the products sold in your cinemas?

Tickets & Upgrades

• What are cookies and why do you use them?
• How do I make a complaint?
• Are there any seats that have limited viewing of the screen at ODEON Metrocentre?

Vouchers, Gift Cards & Promotions

Showtimes & Opening Hours

• How do I contact ODEON?
• When does my local ODEON Cinema open?
• Are the advanced screenings the full film?
• How much time do the adverts and trailers take up?
• Why are some films not shown at my local ODEON?
• Are there any restrictions regarding the Midnight screenings?

Special Screenings & Event Cinema

Accessibility

• General accessibility statement - ODEON Cinemas
• Guests on the autism spectrum or with sensory difficulties
• Deaf and hard of hearing guests
• Blind and partially sighted guests
• Restricted Mobility Guests
• Guests requiring assistance