General

Staying Safe Together

• Open/Closed Cinemas
• Safety Pledge
• How will everyone be seated and leave the screen?
• What happens if someone needs the toilet?

myLIMITLESS Membership

• Can I change my myLIMITLESS direct debit bank account payment details?
• Can I change myLIMITLESS Direct Debit collection date?

myODEON Membership

Food & Drink

• Can I take my own snacks and drinks into the cinema?
• Where can I get the nutritional information on the products sold in your cinemas?

Tickets & Upgrades

• What are cookies and why do you use them?
• How do I make a complaint?
• Are there any seats that have limited viewing of the screen at ODEON Metrocentre?

Vouchers, Gift Cards & Promotions

Showtimes & Opening Hours

• Scottish Courts
• Are the advanced screenings the full film?
• How much time do the adverts and trailers take up?
• Why are some films not shown at my local ODEON?
• Are there any restrictions regarding the Midnight screenings?
• Can I get a refund on my booking?

Special Screenings & Event Cinema

Accessibility

• General accessibility statement - ODEON Cinemas
• How can I find out what disabled facilities are available at my nearest cinema?
• Guests requiring assistance
• How do I book a ticket for my carer?
• I have a disability. Is there anything I should know about booking tickets?
• Guests on the autism spectrum or with sensory difficulties

Contact Us

• How do I contact ODEON