General

Tickets, Upgrades & Refunds

• What are cookies and why do you use them?
• How do I make a complaint?
• Are there any seats that have limited viewing of the screen at ODEON Metrocentre?

myLIMITLESS Membership

myODEON Membership

• Why has my password been deactivated?

Food & Drink

• Can I take my own snacks and drinks into the cinema?

Vouchers, Gift Cards & Promotions

• Charity Requests
• How do I enter my Voucher Code?

Showtimes & Opening Hours

• Why are some films not shown at my local ODEON?
• How much time do the adverts and trailers take up?
• Are the advanced screenings the full film?
• Lost Property
• Are there any restrictions regarding the Midnight screenings?
• Where can I get information about employment opportunities?

Accessibility

• General accessibility statement - ODEON Cinemas
• How can I find out what disabled facilities are available at my nearest cinema?
• Guests requiring assistance
• How do I book a ticket for my carer?
• I have a disability. Is there anything I should know about booking tickets?
• Guests on the autism spectrum or with sensory difficulties

Special Screenings & Event Cinema