General

Staying Safe Together

• Open/Closed Cinemas
• Local Restrictions
• Test & Trace (England/Wales)
• Government Guidelines
• Test and Protect (Scotland)
• Safety Pledge

Limitless Membership

• Can I change my Limitless direct debit bank account payment details?
• Can I change my Limitless Direct Debit collection date?

myODEON Membership

Food & Drink

• Can I take my own snacks and drinks into the cinema?
• Where can I get the nutritional information on the products sold in your cinemas?

Tickets & Upgrades

• What are cookies and why do you use them?
• How do I make a complaint?
• Are there any seats that have limited viewing of the screen at ODEON Metrocentre?

Vouchers, Gift Cards & Promotions

Showtimes & Opening Hours

• Scottish Courts
• Are the advanced screenings the full film?
• How much time do the adverts and trailers take up?
• Why are some films not shown at my local ODEON?
• Are there any restrictions regarding the Midnight screenings?
• Can I get a refund on my booking?

Special Screenings & Event Cinema

Accessibility

• General accessibility statement - ODEON Cinemas
• Guests on the autism spectrum or with sensory difficulties
• Deaf and hard of hearing guests
• Blind and partially sighted guests
• Restricted Mobility Guests
• Guests requiring assistance

Contact Us

• How do I contact ODEON?